Haven Hospitality

You host a great space.

Let Haven improve the rest!

High Value Guests Have High Values

Your online reviews can make or break your property. Did you know that most guests review their stay quality based on the SLEEP they had?

Turn ZZZ's into 5-star reviews by providing your guests with a sensational sleep. Properties that advertise eco-friendly, Canadian-made, and luxury furnishings attract higher quality guests, and superior R.O.I.

With thousands of repeat customers and 5-star reviews, Haven has the highest loyalty rate of any other mattress brand. What are our customers saying? To summarize, they're getting to sleep faster, and staying asleep longer thanks to Haven.

PLUS, when your guests inevitably rave about your Haven Hospitality property, you can monetize with our affiliate referral program.

Become a Haven Hospitality Partner

Learn more about our hospitality pricing, the Haven Hospitality affiliate referral program, and more! We can’t wait to showcase your property to our audience of high-value potential guests, who want to sleep Haven away from home.

Parks Creek Retreat // Belleville Ontario

www.parkscreekretreat.ca

"We love supporting local and giving our guests the opportunity to experience Canadian made products during their stay. We are also uncompromising when it comes to doing our part to preserve the planet. Haven Sleep Co. checked off all the boxes for our guests’ sleep needs - comfort, quality, hypoallergenic, anti-microbial and chiropractor approved as well as all of our financial and ethical needs - plant materials, cruelty free, Canadian made to order, zero off-gassing, friendly and helpful service, zero waste and affordability. Now we and our guests will be sleeping soundly!"

As Seen On...

The Official Mattress of HGTV's Caerula Mar Club Resort

Airbnb Elegance by Jillian Harris

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Haven operations during covid-19

Haven is committed to keeping all of our customers informed during this unprecedented global health crisis. As the conditions and regulations evolve and change, we will continue to update the information below. As always, please do not hesitate to reach out to the customer service team with any questions.

Open for business & supporting our teams

We remain open for business while the majority of our team are working from home. The safety of all staff is paramount and will always come first. We are attentively monitoring ongoing developments and will continue to support them to the best of our ability.

Contact-free delivery

We are currently able to deliver in 10-14 business days for free. For your peace of mind, we no longer require signatures for proof of delivery. We deliver to your door and will let you know when your product has arrived. At this time, we do not anticipate any delays to our delivery operations.

Production information

As our mattresses are made right here in Canada, we’ve made sure all recommended procedures are implemented within our production facilities while continuing production without delays. We have shortened our production day to allow our staff more time for cleaning and rest. We’re following advice from the World Health Organization and local health authorities and all our packaging staff have uninterrupted access to hand sanitizer and personal protective equipment where required and relevant.

100 night comfort returns and warranty replacements

Customers must still register with Haven customer care to start this process. Depending on your city, there may be delays for picking up mattresses from customer homes. As communities reduce restrictions on travel and direct contact, appointments between our trucking companies and customers will resume at our preferred level of service. Customers with an opened and confirmed return or warranty claim will be notified with a pick up appointment. If restrictions mean that pick ups must be delayed past 100 nights, customers with a verified return within 100 nights will be honoured. Requests made after 100 nights will not.

Helping our community

We are working hard to put health and wellness at the front of everything we do. Our Safe Haven 10:1 charity donation is operational but we are prioritizing donations to front-line health care workers quarantined from their families.

Thank you for supporting our business, so we can continue contributing to the economy and deliver comfort to you for years to come. Please feel free to reach out if you have any questions.

Stay home, Stay safe
Team Haven