When will my Haven be delivered?
Your Haven mattress will be made fresh to order and shipped within 2-3 days, and depending on where you live in Canada, you should receive within 7-10 business days.Watch website landing page when delays are to be expected.
How much does shipping cost?
Shipping is free* In extreme circumstances where delivery is deemed not feasible, Haven reserves the right to cancel any order and issue a full refund to the customer.
Where do you ship?
We ship coast to coast of all 10 provinces in Canada. Canadian Territories will be considered on a case-by-case basis. Please call 1-844-MYHAVEN with these requests.
How do I know what to do once my Haven box arrives?
Open the box. We will provide in your Haven box an insert with simple 1,2,3 instructions or watch this quick video on youtube.
Even better, pictures or video of you opening your new Haven are always a joy for us to see and share! You could be even more famous.
Can I put Haven back in the box?
Your Haven mattress cannot be rolled and compressed again, so, unfortunately, you cannot place back in the delivery box if you are moving.
Here is a video on How best to re-locate an open Haven
When can I sleep on my new Haven?
Once your mattress approaches room temperature, you can sleep on your new Haven. Sweet dreams!
Haven offers Limited Warranty on the products we sell.
10 years on the 10" Rejuvenate and 14" Lux hybrid
4 years on the Campus and Reverie and Snap base.
What is the comfort trial for the Haven mattress?
100 night Guarantee on the luxury Havens we sell. Haven accepts only undamaged and stain free mattress in a donatable condition. Please disclose any deficiencies to one of our Customer Service Representatives at 1-844-MYHAVEN.
10" Rejuevenate and 14" Lux are the only products with 100 night trial.
100-Night Trial Waiver. For many repeat customer there is no need for a 100-night comfort trial. As a result we can now offer a "waiver of trial period" to loyatly customers. This waiver comes in exchange for a promotional product offered free of charge to the customer and free shipping. Once an order has been placed with a waiver of trial period. The trial period can not be reinstated
Northern Delivery surcharge (Territories/Yukon) will be asked to pay for return mattress being shipped to a Haven depot in one of 3 provinces.
One Haven Comfort trial return per household.
Haven will refund 100% of your first Haven mattress purchase. Please consider ordering one first before ordering multiples. If you return a product during its comfort trial, you will not be allowed to return another like item. For example, if you return a pillow. you will not be allowed other pillow trials. See terms and conditions
If I'm not 100% comfortable with my Haven but want to keep it?
Not everyone sleeps the same. That's why we give you 100 nights to try your first Haven out. Some folks have found adding an additional layer of a mattress pad to the Haven allows them to fine tune the comfort (Firm or soft).
It is common for your body to develop aches and discomfort as it adjusts to a new level of support. Please give it time. Like all good things, it may take a little effort at first.
Why are Snap Base, Reverie Powerbase and 6" Campus not returnable?
Bases do not qualify for comfort trial. It's more a functional item so there isn't a personal preference aspect. If you have any concerns about the performance of your base, check with us, it may be covered under the 4-year limited warranty
Finance Cancellation Fee. Our zero percent finance option is financially supported by Haven and administered by a 3rd party lender. As a result, any returns that were financed do have whichever is greater a 10% of financed amount or $150 flat fee.
What happens when I ask to return my Haven Mattress?
A return will be arranged by our Customer Service Representatives and your money will be refunded ASAP! Generally considering they are full size beds they are more of a challenge to co-ordinate transport for.
Haven makes every effort to reduce our carbon foot-print. Unlike the leading mattress brands, we will not take the easy wayout by sending a near new mattress to a landfill. Please allow a couple of weeks for us to re-purpose your returning mattress.
Return product must be defect free, no soiling or stains and must be accessible for pick up on the main floor.
Body adjustment period. The long-term health benefits of proper spine alignment may require a number of weeks to take full effect. Haven was designed with and is endorsed by the Canadian Chiropractic Association. Your body will need time and exposure to having firm support below and contouring softness on top. Some first-time Haven sleepers report initial discomfort during the first few weeks as their body adjusts. These same folks have become some of our most raving fans. For this reason, we do not accept returns during the first 30 days. During this period any discomfort is less about the product and more about the sleepers natural adjustment. Like many things that are good for you, it takes a little short-term pain to experience long-term gain.