• Ensure your bed frame or base is flat and strong to ensure a firm structure for your mattress and allow it to better support your body
• Try your Haven directly on the floor, and notice immediate firmer support
• Loose-fitting sheets or mattress protectors can accentuate the softness of a mattress. Try a tighter, more shallow fit with these to increase tension on your bed, and in turn a slightly firmer feel
• Adding a custom topper can aid in adding firmness, with the straps adding a tighter fit

• Remember, mattresses will always feel firmer fresh out of the box
• Try adding a softening layer under your sheets, like a spare comforter, or order a plush topper
• Remove tight sheets or protectors. These can create surface tension, and in turn a firmer feeling
• Rotate your Haven to ensure you’re evenly breaking it in
• In extreme cases, walking on the surface of your bed will accelerate this process. The more time you spend on your Haven, the faster this process will be

• Check to make sure your sheets are 100% cotton, which is more breathable
• Waterproof protectors can also inhibit breathability and airflow
• Move your Haven away from the wall or side barriers to prevent airflow restriction
• Drop the room temperature, change your pajamas, or consider sleeping without pajamas
• A hot shower before bed can trigger your body to lower your overall temperature
• Haven's offers the most advanced cooling material in the market; wicking Bamboo, vented latex, infused Copper, and plenty of cooling gel. This isn't a cure to "hot sleepers" but rest assured there isn't a known better alternative

• Try fleece sheets, or a plush weighted blanket for an extra cozy layer
• Increase the room temperature, change your pajamas, or try a heating pad, hot water bottle, or space heater

If your Hybrid mattress surface is developing body impressions where you lay, please note that this is to be expected, and reflects normal “breaking in” to contour to your shape. Just like a new pair of shoes molding to your foot, this will allow your mattress to provide support and customized contouring.

If you’re concerned that you've received the wrong products in your order, our customer care team is here to help! Find our contact information lower on the page.

We're sorry to hear that you're experiencing discomfort.

• Remember that moving onto any new mattress requires an adjustment period, that can include aches and pains
• Your spine and body may be in a new alignment or sleeping position, so like a new fitness regimen that leaves you sore, try to trust the process
• As you may have noticed from our reviews, some customers love their Haven after one night, and many others take longer to adjust, but never look back

You have plenty of time in your 100-night trial to decide if you can make the mattress work - no need to rush!

Your mattress was made fresh to order, finished by hand, and customized for you. We'd hate to see it end up in a landfill, so let us know how we can make it work better for you. See our contact information below to continue the conversation!

Rotate the Mattress: For the first six months, rotate your mattress monthly, and then every three months thereafter. This helps in even distribution of wear and tear.

Proper Foundation Support: If you have purchased only the mattress, it must be supported by an acceptable foundation or bed frame that prevents bending or bowing of the mattress.

Avoid Using Iron or Excessive Heat: Do not use an iron or expose the mattress to excessive heat.

Spot Cleaning: If there are spills or stains, spot cleaning is the most appropriate method. Use a mild detergent and cold water for spot cleaning, and apply it gently to the affected area. Avoid soaking the mattress.

Keep the Mattress Dry: Avoid getting the mattress wet as it can damage the materials.

Machine Wash Cold. Do not Bleach, Tumble Low heat, Iron on low heat, do not dry clean

CERAMO Pillows: The whole pillow including the shell and foam are Machine washable on a delicate cycle and tumble dry at no heat.

All Other Pillows: Only the covers are washable as machine washing could damage the foam. 

Wash instruction for the Shell: Machine Wash Cool, Do not Bleach, Hang to dry, Do not Iron, Do not dry clean.

Mattress Protectors: Machine Wash Cool, Do not Bleach, Tumble Dry low heat, Do not Iron, Do not dry clean.

Turn Pillowcase inside out. Hand-wash or machine-wash cold only. Use a gentle detergent.

Remove Foam insert before washing

Machine wash - cold, Do not bleach, Delicate cycle, Do not wring or twist.

Tumble dry delicate, no heat, Do not iron, Do not dry clean.